Where to check the status of your crypto deposit
In the app: Tap History, then Crypto History.
On the web: Open Transaction History.
What the status means
Pending: We’ve seen your transfer. It's waiting for network confirmations. The rate and amount show "-" until it's confirmed.
Completed: We’ve credited your Naira or Cedis wallet.
Deleted: We couldn't credit this deposit. See "Why does my crypto deposit say 'Deleted'? Where is my crypto?".
How long does a crypto deposit take?
Most deposits are credited within 30 minutes after the network confirms them. Busy networks can take longer. We email you when we first see your deposit. We send a push notification and an email when your wallet is credited.
What if my crypto deposit has been pending for more than 2 hours?
Check that your sending app shows the transfer as completed.
Copy the transaction hash (TxID).
Chat with us in the app (Settings > Help & Support > Live Chat) and send the TxID, the coin, the network and the amount.
Your transaction is not showing at all? See "I sent crypto but it's not showing in my Nosh app".