Each Nosh address accepts one coin on one network. For example, a USDT (TRC-20) address only accepts USDT sent on the Tron network. USDT sent on Ethereum to that address is a wrong-network deposit.
What to do if you send the wrong coin or used the wrong network
Don't send more to that address.
Copy the transaction hash (TxID) from your sending app.
Chat with us in the app (Settings > Help & Support > Live Chat) or email help@usenosh.com. Send the TxID, the coin and network you sent, the amount and your Nosh address.
Can I get it back?
Deposits sent to a wrong network or wrong address cannot be recovered. Always double check that network you’re sending on matches the one you’re sending to. Also check that you copied the right address.
How to avoid it next time
Copy your address from Crypto Wallets before every transfer.
On the sending app, pick the same coin and the same network as your Nosh address.
Check "Supported Coins, Networks and Minimum Deposits". For example, USDC on TON is not supported.