Most crypto deposits show in History > Crypto History as Pending soon after your transfer reaches the network. They move to Completed once confirmed.
Common reasons your crypto is not showing
If nothing shows after 2 hours, one of these is usually the reason:
The amount was at or below the minimum. We value deposits at the market price less 1%, after your sending app's fee. Deposits at or below the minimum are not credited automatically. See "Supported Coins and Networks on NOSH".
Wrong coin or network. For example, USDT sent on TRC-20 to a USDT (ERC-20) address.
You sent to an old address. Our addresses changed on 12 October 2026.
Your deposit is being checked. Our payment partner holds some deposits for a short review.
The network is still confirming. If your sending app shows "pending", wait.
What to do
Check that your sending app or exchange shows the transfer as completed. Copy the transaction hash (TxID).
Open Crypto Wallets. Check that the coin, the network and the address match what you sent to.
Chat with us in the app (Settings > Help & Support > Live Chat). Send the TxID, the coin and network, the amount and the Nosh address you sent to.
Your crypto isn't lost just because it's not showing. We can trace it with the TxID. Once it's checked, we'll credit your Naira or Cedis wallet or tell you what happens next.
You can also email help@usenosh.com.