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My account was paused after a deposit to my old crypto address

What happens when your account is paused?

On 12 October 2026, we changed all Nosh crypto addresses. If you sent crypto to an old address, we may have credited your wallet and then paused your account for a manual check.

What you'll see

Withdrawals, conversions and bill payments fail with "User action failed, kindly contact support for more details."

Your money is safe. The pause lets our team confirm the deposit.

What to do

  1. Chat with us in the app (Settings > Help & Support > Live Chat) or email help@usenosh.com.

  2. Send the transaction hash (TxID), the coin, the amount and the old address you sent to.

  3. Our team checks the deposit and lifts the pause. We'll tell you how long it will take.

How to get your new address

Open Crypto Wallets and copy your new address. Update any Nosh address you saved in another app or exchange.

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