1. "Conversion failed"
If you see that a conversion failed, your wallet was not debited. Nothing left your wallet. Wait 1 minute and try again.
2. "This is a duplicate transaction"
We block a repeat of the same conversion (same currencies and same amount) for 30 seconds. This protects you from converting twice by mistake. It can also show right after a failed attempt. Wait 1 minute, check your wallet history, then try again.
3. "Minimum … conversion"
Some currencies have a minimum. Enter a higher amount.
4. "Amount cannot have more than 2 decimal places"
Use at most 2 digits after the decimal point, for example 150.25.
5. "Conversions are not available" or "paused"
We have paused conversions for a short time. Please try again later.
6. "You don't have enough balance"
Your wallet balance is lower than the amount. Top up or enter a smaller amount.
Still stuck?
In the app: open the conversion in your wallet history and tap Report Transaction.
On the web: chat with us from the help widget, or email help@usenosh.com.
Share the reference from the email or the wallet history.