I paid for electricity but didn't get my token

Open History, choose Local Bills History, and tap the electricity payment. On the web, open Transaction History and filter by Local Bills. When the payment is Approved, your token shows in the Token row. Tap it to copy it, then enter it on your meter.

1. The status is Processing. Your token isn't ready yet. Most tokens come through within 2 minutes. Check again shortly.

2. Approved, but no token shows. Some distribution companies release the token late. Right now the app doesn't always show late tokens. Chat with us in the app or email help@usenosh.com. Send your meter number and Transaction ID. We'll get the token for you.

3. The status is Reversed. The payment failed, and your money is back in your Naira wallet. You can try again.

4. Your meter rejected the token. Check that the meter number in the payment details matches your meter. If it does, contact your distribution company with the token. If the meter number is wrong, we can't reverse the payment.

Note: We don't send tokens by SMS or email yet, so always check History.