When you pay for a flight, we take the money from your Naira wallet. Then we ask the airline to issue your ticket. This step isn't instant.
How long does it take a ticket to be issued?
Most tickets are issued within a few minutes. It can take up to 25 minutes. We send you a "Payment received" message as soon as you pay.
How to know your ticket is ready
We send you a "Your ticket is confirmed" notification.
We email your booking confirmation with your PNR. The PNR is the code the airline uses to find your booking. Each passenger also gets an e-ticket number.
Your booking shows Booked.
Don't travel until you have your PNR.
Check your booking
In the app, go to History > Flight History and tap the booking.
On the web, go to Book Flights > Manage Bookings and click the booking.
‘Issuing ticket’ means we have your payment and the airline is issuing your ticket.
‘Booked’ means your ticket is ready.
Don't pay twice
If your wallet balance went down, your payment went through. Don't pay again for the same flight.
What happens if we can't issue your ticket?
Sometimes the airline doesn't confirm a booking. Then we return the full amount to the wallet you paid from. We send you a notification and an email that says how much we returned. Your booking shows Refunded.
Still waiting after 30 minutes?
Contact us in the app chat or at help@usenosh.com. Send your booking ref and the date you paid.