Most bill payments (airtime, data, TV, electricity and betting) complete within 1 to 2 minutes. Here's how to check yours.
1. Check the status. Open History, choose Local Bills History, and tap the payment. On the web, open Transaction History and filter by Local Bills.
Processing: we're waiting for the provider to confirm. This usually takes 1 to 2 minutes. Please don't pay again.
Approved: the provider has confirmed it. Airtime and data should arrive within a few minutes. For TV, restart your decoder. For electricity, your token shows on this screen.
Reversed: the payment failed. The full amount, including any fee, is back in your Naira wallet. You'll get a "failed and reversed" notification.
2. You got a "successful" message, but the status is Processing. We send that message when your payment is submitted, before the provider confirms it. Wait a few minutes and check again.
3. You saw an error, but your balance went down. Check History before you try again. If the payment is there, we're confirming it. It will either complete or be reversed.
4. Approved, but you didn't receive it. Check that the phone number, meter number, smartcard number or customer ID in the details is correct. If it's correct, contact us.
5. Still Processing after 30 minutes? Chat with us in the app or email help@usenosh.com. Send the Transaction IDfrom the payment details. We'll check with the provider and complete or refund the payment.