When you pay for a top-up, the "Top Up Successful" message means we've received your top-up. We then add the data with our eSIM partner. This usually takes 1 to 2 minutes.
Where to check the status of your eSIM top-up
Open eSIM > My eSIMs > View details, then tap Top-up History. You can also open History > eSIM History.
Pending: We're still adding the data. Check again in a few minutes.
Successful: The data was added. You'll see it under eSIM Usage. You don't need to install anything again.
Reversed: We couldn't add the data. The full amount has gone back to the wallet you paid from. We may not send you a message when this happens, so check your wallet balance. Your eSIM keeps the data it had before.
Still Pending after 30 minutes?
Contact support in the app, or email help@usenosh.com. Send the Transaction ID from the top-up details. Don't buy the same top-up again until we reply.
Successful, but the usage hasn't changed?
The usage can take a few minutes to update. Close and reopen the eSIM. If it still hasn't changed after 30 minutes, contact support with the Transaction ID and your ICCID.