When you pay a bill, we send it to the number you enter. If that number is valid but wrong, the provider delivers it there. We can't reverse it.
Airtime and data: Airtime or data sent to a wrong number can't be recovered. If you know the owner of the number, you can ask them to send it back. Some networks offer a transfer service.
Electricity and cable TV: If the meter or smartcard belongs to someone else, contact your distribution company or TV provider with the payment details. They may be able to help. We can't move a payment that the provider has accepted.
Betting: Contact your betting platform with the customer ID and the Transaction ID.
If the number doesn't exist: The provider usually rejects the payment. It shows Reversed in History, and your money goes back to your wallet.
How to avoid this next time
For electricity and cable, check the customer name shown before you tap Continue.
On the web, use Verify and check the name before you tap Purchase.
Copy betting customer IDs from your betting account.
For saved numbers, check the number before you pay.
Need help? Chat with us in the app or email help@usenosh.com with the Transaction ID.