Sometimes we send an "approved" or "paid" message when we approve your withdrawal. At that moment the payment has started, but the bank or mobile money network may not have finished it.
Here's how to check.
1. Check the status of the withdrawal
In the app, tap Wallet, swipe to the right wallet, then tap the withdrawal. On the web, open Wallet and click the withdrawal.
Processing: the payment is still on its way. Naira transfers usually land within 5 minutes. MoMo payments usually land within 15 minutes. Please wait up to 2 hours.
Approved: the money has left Nosh. For Naira, download the receipt. It shows the Session ID.
Reversed: the payment failed. The full amount is back in your Nosh wallet. For Naira, the fee comes back too.
2. If the status is Approved but your bank shows nothing
Wait 24 hours. Banks sometimes credit late. Then give the Session ID from the receipt to your bank. Your bank can trace the payment with it.
3. When to contact us
The status is Processing for more than 2 hours.
The status is Approved, and your bank cannot find the payment after 24 hours.
The status went from Processing back to Pending.
Chat with us in the app or email help@usenosh.com. Send the withdrawal reference and, for Naira, the Session ID. Your money is not lost. It either reaches your account or comes back to your Nosh wallet.