How to check the status of an international bill payment
Open History and choose International Bills History. On the web, open Transaction History and filter by International Bills. Tap the payment.
Approved: the bill has been paid.
Pending: the provider is still confirming it. This usually takes a few minutes.
Reversed: the payment failed. The money is back in the wallet you paid from (Naira, Cedis or Dollar).
We may not send a message when a bill is refunded. Check History and your wallet balance.
When to contact Nosh support
Contact us if:
the bill is still Pending after 1 hour, or
you saw an error but your balance went down.
Chat with us in the app or email help@usenosh.com. Send the Transaction ID from the payment details.
Paid the wrong account? If the provider accepts a payment to a valid but wrong account, it can't be reversed. See "Why You Must Confirm International Bill Details Before Purchase".