List of 20 Reasons Why Gift Card Transactions May Be Rejected

1. GIFT CARD ALREADY REDEEMED

When we receive the “already redeemed” error message, it means that your gift card was used elsewhere before it was uploaded on our platform. Please contact your source or the store where the card was purchased for further assistance.

Please note that it means the card was not used on our platform, and we do not have any usage history of a gift card that was not used by us.

2. GIFT CARD IN USE BY A THIRD PARTY

We use this rejection reason when we notice that the gift card is already in use by someone else. This is the reason we advise users not to expose their gift cards to third parties.

3. ALREADY PROCESSED FOR A DIFFERENT USER

In the instance where two different users upload the same gift card, the first user who uploads the gift card gets credited if the card has been processed successfully.

Due to our privacy policy, we do not reveal information of the user who was credited for the card, and we cannot credit two users for the same gift card.

4. ALREADY PROCESSED FOR YOU

When you receive the rejection reason, “ALREADY PROCESSED FOR YOU”, it means you already uploaded the gift card earlier, and it was processed (rejected or approved).

Ensure that you check your transaction history to confirm past transactions.

5. INVALID CARD/CODE

An invalid rejection reason could mean several things; it could mean that:

The code is incomplete or incorrect.
It is not properly activated or not activated at all.
It is within its activation period.
The card has no balance.

We suggest contacting your source, the card’s support team, or the store where the card was purchased, for further assistance.

6. STEAM ERROR

When you receive a Steam error rejection reason for your Steam gift card,

it could mean that;

The code is incomplete or incorrect.
It is not properly activated or not activated at all.
It is within its activation period.

We kindly suggest that you contact your source, Steam support, or the store where the card was purchased, for further assistance.

7. Kindly attach a clear card and receipt that correlate, indicating cash, debit, credit, or activation

Always upload matching receipts for gift cards, especially Amazon or those with non-round amounts.

Amazon card rates vary by receipt type (cash, credit, debit, activation). Uploading under the wrong sub-category without the correct receipt may lead to rejection.

Example: - A $100 USA Amazon card under the "Cash Receipt" sub-category must include a cash receipt, or it will be rejected or reassigned.

- For UK Amazon cards, include both the receipt and activation paper; note that activation paper is not a receipt.

Receipts may also be requested to verify disputed card amounts.

8. ATTACH A CLEAR CARD PICTURE 'FRONT AND BACK'

If your card is rejected with “Attach a clear card picture (front and back),” it means both sides are required.

Brands like Amex, Visa, Walmart Visa, and Vanilla need clear images showing the code, expiry date, and CVV.

You are to re-upload both sides to the trading platform for processing.

9. DUPLICATED TRADE

A duplicate rejection means your initial transaction is still processing.
Please wait until the previous transaction is completed, and do not re-upload the same card.

10. WRONG ATTACHMENT

This reason means the image uploaded for processing is wrong.

It could be individual photos, receipts without gift cards attached, or other images that do not contain redeemable codes.

11. NO OFFER

When we reject a gift card as “NO OFFER” it could mean that;

We cannot process your gift card at this time due to unavailability of the offers.
We currently do not accept such brand of gift cards.

12. BAD CARD

This applies to gift cards that;

We were unable to check the balance (Store cards like VISA, Vanilla, Sephora, etc.).
We could check the balance, but the balance could not be deducted during purchases (E.g. VISA, Vanilla, Nordstrom cards, etc.).
Give the prompt “Bad card” during processing.
We were unable to process or redeem successfully.

Please take such cards back to the store, or contact the source for further assistance.

13. REPEATED BAD CARD

This means the card was previously uploaded and rejected multiple times as bad or used.
Repeated attempts may lead to a ban. Please upload only valid cards.

14. EMPTY TRADE OR IMAGE UPLOAD

This means no visible image was received. Large file sizes may prevent proper upload. Please screenshot or crop the image to reduce the size, or trade via our website.

15. RATE DROPPED

This rejection reason is used when there is a drop in the previous rate at which you initially uploaded a gift card or code.

You are to re-upload the gift card/code for processing if you are fine with the current rate on the platform.

16. VAGUE CARD

This means the code is unclear or not fully visible (e.g., poorly scratched cards).

Please re-upload a clear image and you can include the full code in the “optional comment” box.

17. LOCKED/DEACTIVATED CARD

Most store cards like American Express cards could be locked if different IPs have been used to check the card's balance, or if the card was deactivated.

We kindly advise that you contact the store where the card was purchased, the card’s support team, or your source for further assistance.

18. KINDLY REMOVE FROM THE PACK, SCRATCH, AND RE-UPLOAD A CLEAR CARD PICTURE

When we reject a gift card with the rejection reason above, it means the gift card pack is what was uploaded.

Kindly remove the gift card from the pack, scratch the silvery panel area to reveal the code (and pin, for gift cards with both codes and pins), and then upload for processing.

19. LIVE STREAM CARDS

Please note that we do not accept gift cards from social media live streams. Your gift card or code may not be accepted if it was obtained from a live stream.