Why can't I sell, withdraw or pay? ("User action failed")

You can still log in and see your balance.

You can't sell, buy, withdraw, convert, pay bills, book flights or redeem Nosh gift codes until the hold ends.

Your money stays in your Nosh wallet.

Gift card trades: Trades that were pending are paused. They are not lost. We review them when the hold ends.

Gift card and gift code purchases: Orders that were pending wait until the hold ends. If we can't complete one, the full amount goes back to your wallet.

Bank deposits: Transfers to your Nosh account number are still added to your wallet, as usual.

Withdrawals: A withdrawal you made before the hold stays Pending. It has left your balance, but we have not sent it. We don't pay it until the check is done. If we can't approve it, the full amount, including any fee, goes back to your wallet.

Bills: Bills you already paid still complete or refund as usual. You can't pay new bills until the hold ends.

Several gift card trades rejected in a short time.

Many deposits or many Naira withdrawals in a short time.

Many gift card purchases or gift code redemptions in a short time.

Many payments of the same bill type in a short time, for example many airtime purchases in a row.

A crypto deposit to an old Nosh wallet address.

A wrong PIN entered 4 times.

A review by our team.

Wrong PIN: You can fix this yourself. Go to Settings > Security Settings > Reset Withdrawal PIN. See "My account was locked after wrong PIN attempts".

Any other cause: In the app, go to Settings > Help & Support > Live Chat. You can also email help@usenosh.com. Send us your username. Our team checks the account and tells you if we need anything from you.

Buy several cards in one order, instead of many orders.

Combine small deposits or withdrawals into one.

Make your bill payments together, not one by one many times in a row.