After a transaction has been processed or attended to on the Nosh platform, confirming the transaction's status ensures that all updates are accurately reflected in your account. Below are the steps and additional troubleshooting measures to address common scenarios:
General Guidance on Checking Transaction Status
Refresh Your Transaction History: Open the Nosh app, navigate to your transaction history, and refresh the page. This ensures any updates are visible.
Verify the Updated Status: - A completed transaction should reflect on your NOSH account without the need for further action.
Special Cases for Cryptocurrency Transactions
Cryptocurrency transactions may take extra time to process due to confirmation processes. Once completed:
Refresh your transaction history in the app.
Check the updated balance in your wallet section.
If there are any discrepancies or the transaction isn’t reflected after a reasonable time, reach out to customer support for further assistance.
What to Do if a Processed Transaction Does Not Appear
Check Pending Transactions: Log in to the app, click the transaction icon, and check your transaction history to confirm it's not there. If still pending, kindly exercise patience, as trades are attended to accordingly, and there might be a slight delay due to high transaction volumes.
Handle Rejected Transactions: If marked as rejected, review the listed reason. Possible rejections include errors like "already redeemed gift cards" or "incorrect card images".
Ensure Proper Upload and Steps Are Followed: Use the in-app trading options and confirm all setup actions are correctly completed. Also check if you received any notification about a status change.
Once your transaction has been completely processed, and you have received an automatic credit to your NOSH wallet, you can go ahead and withdraw the funds into your preferred account.
For any unresolved issues not mentioned here, we encourage you to contact the Nosh support team directly.