Once the withdrawal status says "COMPLETED", this means the payment has been sent. Under normal circumstances, you will get the payment within minutes.

Sometimes, banks experience issues that can cause payment delays, which are out of our control. Kindly be patient to receive credit.

However, If you do not get it after 24 working hours, kindly contact your bank's customer care and present the 30-digit session ID in your withdrawal receipt as evidence of payment from us.

IMPORTANT NOTES:

- 99% of payments are received within few minutes.

- Most delayed payments are due to bank network issues.

- A payment can fail and bounce back if you try to withdraw more than your bank account can accept. Ensure your account is not limited. Most student accounts cannot receive more than 50,000 at once.

- In the case of a reversal, we will notify you within 72 hours if you do not contact us.

- You will always get your payment regardless.
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