Once the withdrawal status moves from PENDING to PROCESSING, this means it has been paid by NOSH. We then listen to a response from payment partners to confirm if you have received the payment.
Banks typically need time to process and credit the funds to your account. Occasionally, technical or network-related issues may also delay the PROCESSING stage.
Once we confirm that the payment has been sent to you, the status changes to "APPROVED".
While waiting for your payment to be approved, you are encouraged to refresh your transaction history on your Nosh account. This can help confirm if the payment has been updated. Additionally, allow extra time for your bank to receive, process, and credit the funds.
If by any chance the payment fails, the status will change to "REVERSED", and the money will be returned to your NOSH WALLET.
If a payment is reversed or rejected, we kindly advise that you do not retry a withdrawal into the same bank account to avoid further delays; request payment into a different bank account.
To troubleshoot further issues, start by checking your transaction history for updates. If the payment remains unprocessed, contact your bank or our support team, providing transaction details if needed. Prompt action can minimize further delays.