Notifications tell you when a transaction changes. If one didn't open the right page, or didn't arrive, here is what to do.
What to do it you get an error or no notification
First, check the transaction directly. Your History always shows the latest status. In the app, tap History, choose the category, and tap the transaction. On the web, open Transaction History.
A notification opened the home screen, or an error page
Open the transaction from History instead. Your transaction is not affected.
You didn't get a notification
Check that push notifications are on. In the app, go to Settings > Push Notifications.
Check that your phone allows notifications from Nosh in its own settings.
If you use Nosh on more than one phone, notifications may reach only the phone you logged in on last.
While the app is open, some phones don't show a banner. Check your notifications inside the app (the bell on the home screen).
We also send emails for most transactions. Check your inbox and spam folder.
Still unsure?
Chat with us in the app (Settings > Help & Support > Live Chat), or email help@usenosh.com. Give us the transaction reference.