Can I Get a Refund for an eSIM?
All eSIM purchases on Nosh are final and non-refundable. Once you’ve purchased an eSIM, you cannot get a refund, even if you haven’t scanned the QR code or installed the eSIM on your device.
Before purchasing an eSIM, make sure your device supports eSIM functionality and the eSIM is compatible with your location.
What If I Haven’t Scanned My eSIM QR Code?
If you purchased an eSIM but haven’t scanned the QR code, you can still refer to the installation guide included in your eSIM package.
Follow these steps:
Login to the Nosh app and select eSIMs.
Tap my eSIMs and select the eSIM you want to install.
Tap View details.
Tap Installation to go through the instructions. You will see different options like Direct, QR Code, and Manual.
Follow the instructions to install your eSIM.
Remember that not scanning the QR code does not make your purchase eligible for a refund.
What If My eSIM Installation Fails?
If you’re having trouble installing your eSIM, check the installation guide included in your eSIM package and follow the instructions carefully.
If you still need help, contact Nosh Customer Support. A support representative can guide you through the installation process.