After you pay, the "eSIM Purchase Successful" message means we've received your order. We then set up your eSIM with our eSIM partner. This usually takes 1 to 2 minutes.
Where to check your eSIM purchase status
Open History, choose eSIM History, and tap the purchase.
Pending: We're still setting it up. It won't show in My eSIMs yet. Check again in a few minutes.
Successful: Your eSIM is ready. Find it in My eSIMs and tap Install or share. We also email you an install link.
Reversed: We couldn't issue the eSIM. The full amount has gone back to the wallet you paid from. We may not send you a message when this happens, so check your wallet balance. You can buy again.
Pending for more than 30 minutes?
Contact support in the app, or email help@usenosh.com. Send the Transaction ID from the purchase details. Don't buy the same plan again until we reply.
Already issued?
Once an eSIM shows in My eSIMs, it can't be refunded, even if you haven't installed it. See "Can I get a refund for an eSIM?".