Every withdrawal shows a status. Here's what each one means and where your money is.
Pending
Our team is reviewing your withdrawal. The money has left your Nosh balance, but it has not been sent. This usually takes less than 10 minutes. If you want to cancel a Pending withdrawal, contact us quickly. See "How to cancel a pending trade or withdrawal".
Processing
We've approved it and sent it to the bank, mobile money network or blockchain. Naira usually lands within 5 minutes, Cedis within 15 minutes. Crypto depends on the network. If it is Processing for more than 2 hours, contact us.
Approved
The payment is complete. For Naira, you can download a receipt with the Session ID.
Rejected
Our team did not approve the withdrawal. The reason is on the withdrawal in the app. The full amount is back in your wallet. For Naira, this includes the processing fee.
Reversed
The bank, mobile money network or blockchain could not complete the payment. The full amount is back in your wallet. For Naira, this includes the processing fee. You can try again, or use another account or address.
The status went from Processing back to Pending
This means we're checking the payment again. Your money is safe. Contact us if it stays like this for more than 10 minutes.
I can't see a reason
On the web, USD withdrawals don't show the reason yet. Open the withdrawal in the mobile app, or contact us.
Need help? Chat with us in the app or email help@usenosh.com. Send the withdrawal reference.