Understanding Delays in Naira Withdrawals on Nosh
Naira withdrawal delays can be caused by several factors, either related to platform operations or external circumstances. This article explains the common causes of these delays and how the platform works to resolve them.
Causes of Delays
1. Maintenance Updates
Occasionally, our platform undergoes maintenance to ensure the smooth operation of transactions. During these periods, Naira withdrawals and other transaction services may be temporarily disabled. For example, on one occasion, our platform resumed full operations after a scheduled maintenance period that lasted until 7 AM. Customers are informed in advance via email regarding scheduled maintenance plans and expected restoration times.
2. External System Downtime
Delays in Naira transactions, including both withdrawals and deposits, may also occur due to third-party system outages. For instance, the Nigeria Inter-Bank Settlement System (NIBSS) experienced downtime, which affected payouts and deposits across the Naira payment system. During such scenarios, transaction delays are expected until the issue is resolved.
How Nosh Resolves These Issues
Communication: We prioritize keeping our customers informed. Notifications are sent via email whenever there is a service disruption, detailing the expected timeline for restoration.
Quick Restoration: Our team works diligently to resolve any disruptions caused by platform maintenance or external downtimes.
What to Do During Delays
Stay updated by regularly checking your email for service announcements from Nosh.
Allow some time for operations to stabilize after the maintenance or resolution of external issues.
If you're experiencing extended delays, contact our customer support team for assistance.
By understanding these potential causes, you can expect transparency and timely resolutions whenever Naira transactions are temporarily delayed. If you have further questions, please reach out to our support team.