Gift cards cannot be processed if our verification system detects that the card has already been redeemed. This error means the card was previously used, possibly by someone else, before being uploaded to our platform.
Steps to Take If Your Card Was Rejected
If your card is rejected due to the "already been redeemed" error, follow the steps outlined below:
Verify the Card's Redemption Status
- Double-check if you (or someone else) have already used the card.
- Verify the redemption status with the source or seller of the card.
Contact the Card's Source
- We recommend reaching out to the retailer, individual, or platform you purchased or received the card from.
- Provide them with any supporting evidence or purchase details they may require to investigate further.
Avoid Re-submitting the Same Card
- If a card has been rejected once, re-uploading it will not resolve the issue, as our system retains error detection logs.
- You can always choose to contact our support team so that the transaction can be reviewed further.