If you are not receiving your Two-Factor Authentication (2FA) code via email, follow these step-by-step instructions to locate your code and prevent future issues:
Immediate Steps to Retrieve Your 2FA Code
Check Your Email Folders: Open your email account and search for the 2FA code email in your inbox, Spam, or Promotions folders. Sometimes, email providers misclassify these messages.
Move Email to Primary Inbox: If the email is in your Spam or Promotions folder, click on the menu button (three dots icon) in the email and select "Move to." - Choose "Primary" to transfer the email to your main inbox. This action can improve the delivery of future 2FA emails.
Refresh Your Email: - Ensure you refresh or reload your email inbox to verify if the code email has arrived.
Preventive Measures for the Future
Mark Emails as "Not Spam": Once you locate the 2FA email, mark it as "Not Spam." This action helps train your email provider to avoid misclassifications in the future.
Whitelist the Sender: Add Nosh's email address [email protected] to your trusted contacts or whitelist. This ensures all emails from Nosh are delivered directly to your inbox.
Adjust Email Filters: Check and adjust your email filters to prevent any unintentional blocking of Nosh emails.
Addressing Delays or Persistent Issues
If you're still unable to receive your 2FA code:
Verify that you have entered the correct email address on the Nosh platform.
Ensure your email inbox has available storage space.
Contact your email provider for assistance if delivery delays persist.
Try to regain access to your email account if you no longer use the email associated with Nosh.